Refund Policy
This Refund Policy applies to purchases from Dreamscapes by Leslie, LLC. In this policy, “we,” “us,” and “our” refer to Dreamscapes by Leslie, LLC.
Returns of Non-Custom Products
Customers may request a return within 14 calendar days after delivery. To qualify for a return, the product must be unused, undamaged, and in its original condition and packaging. Proof of purchase is required.
Please contact us before returning any product. Items returned without prior approval may not be accepted.
Return Shipping
Customers are responsible for return-shipping costs when returning an eligible product because of a change of mind or personal preference. Original shipping charges are nonrefundable unless the return results from damage, a defect, an incorrect product, or an error by Dreamscapes by Leslie, LLC.
We recommend using a trackable shipping method. Customers are responsible for returned products until they are received by us.
Custom and Personalized Products
Custom, personalized, and engraved products are final sale and cannot be returned or refunded because they are made specifically for the customer.
Customers are given an opportunity to review and approve a proof before an engraved or personalized product is submitted for production. The customer is responsible for checking names, dates, spelling, layout, and other details before approving the proof.
We will work to correct an order if a custom product arrives damaged or defective, does not match the approved proof, or contains an error made by Dreamscapes by Leslie, LLC or its production provider.
Damaged, Defective, or Incorrect Products
Please contact us promptly if a product arrives damaged, defective, or incorrect. Include the order information and clear photographs of the product and its packaging. After reviewing the issue, we may offer a replacement, correction, or refund as appropriate.
Refunds
Approved refunds are issued to the original payment method after the returned product is received and inspected. Please allow additional time for the bank or payment provider to process the refund.
Cancellations
Please contact us as soon as possible to request a cancellation. We will make every effort to accommodate the request, but custom or personalized orders cannot be canceled after production has begun or the approved design has been submitted to the production provider.
Questions
For return or refund questions, contact:
Dreamscapes by Leslie, LLC
leslie@dreamscapesbyleslie.com